At RSC Spices, customer satisfaction is important to us. This policy outlines the terms and conditions for returns, refunds, and exchanges of our spice products.
1. No Return on Opened or Used Products
Due to the nature of food products, opened, used, or partially consumed spice products are not eligible for return, refund, or exchange.
2. Eligible Returns
Returns or exchanges may be considered only in the following cases:
- Damaged products received at the time of delivery
- Incorrect products supplied
- Manufacturing defects or quality issues identified at delivery
All such issues must be reported within 1 week of delivery along with clear photos or supporting details.
3. Return Process
To request a return or exchange:
- Contact our support team at admin@rscspices.com
- Share order details and supporting photos
- Our team will review the request and guide you on the next steps.
Returns without prior approval will not be accepted.
4. Exchange Policy
If a return is approved, we may offer:
- Replacement of the same product, or
- Exchange with another product of equal value (subject to availability)
5. Refund Policy
Refunds, if approved, will be processed:
- To the original mode of payment, or
- As a credit note for future purchases (as mutually agreed)
Refund timelines may vary depending on the payment method and internal processing.
6. Bulk & Distributor Orders
For bulk orders, distributor orders, or customized packaging, returns, refunds, or exchanges are handled on a case-to-case basis as per mutually agreed terms.
7. Shipping Charges
Shipping and handling charges are non-refundable, unless the return is due to an error on our part.
8. Policy Updates
RSC Spices reserves the right to modify this policy at any time without prior notice. Updated policies will be reflected on this page.
9. Contact Us
For any questions related to returns, refunds, or exchanges, please contact us at:
📧 admin@rscspices.com
📞 99799 48806